Time to Change Change Management - Weigh In - weighin - CIO

Time to Change Change Management - Weigh In - weighin - CIO: "Modifying a key operational process requires designing new workflows, defining new roles and responsibilities, collecting different data, managing service levels, acting on feedback from dashboards and integrating disparate databases. Afford your operational processes the same attention and formality that you afford a business application but also expect your IT staff to struggle when it comes to designing their own internal processes."

Above, Thad Hunter discusses changing the change management process itself.